A new acronym HIHTC is in order
Oct. 1st, 2006 05:10 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
spamsinkThis morning I went to Costco to change tires on a car (not my new one). The algorithm is like this: you go in, get a plastic cone with a number to put on top of your car, go out, bring the car to the tire service bay, get a writeup, go back in again and pay for the tires, then wait.
First time in: there is a line of six people in the tire department, some with sheets of paper in hand, some not (while waiting, I've checked that the tire size I want - 185-65-14 - is there). After at least ten minutes a clerk decides to give the numbers (a big pile of them was still available) to the people without the papers.
Outside, all a worker does after you show up with a number and have waited enough for your turn to be noticed is copying the complete tire specs - including the brand - to a sheet of paper.
Back inside, after waiting in line again, I learn that they cannot help me, because the car has tires with the speed rating "H" (130 mph), and they only have "T" (118) or "S" (112) for that size. It does not matter that I only wanted to change two tires and one of the remaining two was "S"!
...blah-blah-blah liability, ...blah-blah-blah company policy, ...blah-blah-blah manager
To summarize: the outsides do not know which rating is available for which size, the insides never care to ask exactly which tires you want when they give you the number, and most importantly, thismoronic imbecilic idiotic "policy" is not displayed anywhere!
And after I've wasted 30 minutes, I'll have to wait for a manager to convince him to take my money! Yeah right! I went to Wal-Mart across the freeway and that's that. A few bucks cheaper, too.
First time in: there is a line of six people in the tire department, some with sheets of paper in hand, some not (while waiting, I've checked that the tire size I want - 185-65-14 - is there). After at least ten minutes a clerk decides to give the numbers (a big pile of them was still available) to the people without the papers.
Outside, all a worker does after you show up with a number and have waited enough for your turn to be noticed is copying the complete tire specs - including the brand - to a sheet of paper.
Back inside, after waiting in line again, I learn that they cannot help me, because the car has tires with the speed rating "H" (130 mph), and they only have "T" (118) or "S" (112) for that size. It does not matter that I only wanted to change two tires and one of the remaining two was "S"!
...blah-blah-blah liability, ...blah-blah-blah company policy, ...blah-blah-blah manager
To summarize: the outsides do not know which rating is available for which size, the insides never care to ask exactly which tires you want when they give you the number, and most importantly, this
And after I've wasted 30 minutes, I'll have to wait for a manager to convince him to take my money! Yeah right! I went to Wal-Mart across the freeway and that's that. A few bucks cheaper, too.
I just want to change tires. I have "S", I have "H", "I" want "T"... What? No way? "S", "H", "I", "T", How I Hate This Co... (according to taste and propensity to generalization).
